Shenzhen Zongyeda Seiko Technology Co., Ltd., is a professional services sales team and strong , strong sense of service , the overall high level of service team , they are one of our most core component departments .

        We therefore request the technical engineers strictly professional quality and good service, adhere to the warm and thoughtful, humble attitude and progressive, pragmatic , delving into the technical spirit of service to our customers.

        In order to continue to meet customer demand, to achieve the purpose of service , I offer the following service:

◆ Where I sold the tool products have quality problems, I am committed to the following services: one year replacement , five-year warranty and lifetime maintenance. Products give artificial damage occurs , repair or replace free of charge within the warranty period .

◆ should be sent to customer requirements and the actual needs of technical and business personnel , technical support and customer service .

◆ establish and improve the user files, phone or visit regularly to stay informed about product usage.

◆ Technical Support Services phone 0755 -28,643,059

Second, the product Refund

        To protect the legitimate rights and interests of users, clear responsibilities and obligations of the Company's service , when the user uses the company's products in the process tool , if something goes wrong or if you feel dissatisfied and request a replacement or return, the association will be executed . In return , please advance with the Shenzhen Municipal Public sector amounted related sales representative Seiko sales department by phone or e-mail to get in touch , you can download my company's Web site , " Return Form " and fill in the full , tell your reasons for return , contact information , the public sector , Shenzhen Seiko as the case properly for you to solve .

1 , if the customer is not satisfied with the purchased product , the date of receipt of product from customers within a month ( subject to receipt date ) , if not in use , can be returned or replaced, make another difference . Therefore, customers should bear the costs incurred refunded reasons .

2 , the returned product requirements with full product packaging, accessories , manuals, warranty , return an explanation of why .

3, the customer purchased the product quality problems during normal use , such as in the quality assurance period directly with the Shenzhen Municipal Public sector Seiko sales related sales representative.

4 , there can not be any of the following circumstances customers enjoy the company 's return policy commitments:

◆ product was non- normal use, incorrect installation ;

◆ damage caused by force majeure ;

◆ abnormal wear products ;

◆ customers return without obtaining prior to contact our sales department ;

◆ return the product packaging is incomplete or damaged packaging contamination ;

◆ returned products, accessories and accompanying incomplete data ;

◆ beyond the warranty period ;

◆ Seiko factory products are not produced by the Shenzhen Municipal Public sector ;

◆ products without our consent and disassemble .

Third, the program returned

1 user in my company's Web site to download and fill out the " Product Replacement Application Form" ( very important ) , stating the reason returned , together with the products of the company's sales department sent back to the relevant sales representatives ;

2 , the relevant sales representatives of the Company after receipt of the goods, investigation and verification is what kind of situation ;

3 replies users. The company informed users of the product in the form of telephone or e-mail Can be returned, if the case will be returned to the next program ;

4, for products returned formalities.

Note: If the product is non-refundable , the company implemented paid maintenance , only charge the cost of fees , and with prior permission of the user.

5 , Product Replacement Application Form Download

Fourth, product repair services

1 , first you need to download the website of our company , " RMA Form " ( very important ) and fill out the electronic files and electronic documents sent to the company responsible for the sales of products related to sales representatives mailbox. If the customer does not notice me before repair company responsible for sales of products related to sales representatives, customer returns secretly repair , the company can not be accepted.

2 , note that when filling : the failure of the product should be as concise description of the phenomenon to do , and fill out the repair product type, color, quantity .

3, customer product repair, the customer should specify the client name in the repair product outside the box, in order to identify . Rework Products must be placed inside a corresponding list of Xiangxi rework in order to product model , the accuracy of the number of verification.

4 , repair products sent to customers of our company , and accompany their " RMA request form " to our service department, we will be processed within one working day , we identify the reasons for the failure phenomenon and clear and confirmed, we will inform the customer service product in the form of telephone or e-mail .

5, in the procedure is complete and you are no arrears cases, as a result of special circumstances we can not guarantee the three working days to complete the repair faulty equipment , we will promptly negotiate a reasonable solution with you.

6 , Maintenance Fee

        Under normal circumstances the product warranty period from the date of purchase of five years , during this period due to our fault repair problems caused by the product quality is free, including our return shipping.

        Equipment damage or improper care led to artificially repairs we will reasonable fees. For a fee , we will fill in " maintenance fees notice" fax confirmation notice . Get your fax confirmation , please handle maintenance procedures for remittance and remittance reprint a fax to my company, so as not to affect the maintenance period . Because we want to confirm that after receipt of the repair and maintenance shall give mailed equipment !

        We will address filled in on the maintenance of good equipment together with " maintenance report " promptly mailed to you to " rework the application form products" in , we will be notified by phone or e-mail after sending your check in time equipment . If not received in time , please contact us .